FAQs

If you are between 9 and 65 years old, you fall under the age limit for NDIS services.

To pass the residency requirements for NDIS, you must be an Australian citizen and a permanent or Protected Special Category Visa holder.

No. It’s only for those with permanent and significant disabilities to help reach specific goals.

The NDIS generally represents four categories: core, capacity building, recurring supports, and capital. There are multiple subcategories for each, but you receive funding based on the specific support you require in your care plan.

The term "reasonable and necessary" refers to supports that must meet the criteria, which include their connection to your disability, positive impact, worthiness for money, and the service plan tailored to your goals.

A permanent disability remains with you for a lifetime, while the latter disability impacts your capability of carrying out daily tasks. So, permanent and significant means you must have a lifelong disability that’s also affecting your daily life.

According to the NDIS, substantially reduced functional capacity is a disability that puts a significant limitation on your ability to do routine activities (communication, socialising, mobility, learning, self-care, etc.) because of impairment.

The NDIS funds include reasonable and necessary support to help with personal hygiene, transportation, housekeeping, or employment-related assistance. It doesn’t include support for other government schemes, rent, food, or treatments.

Generally, no. However, there are exceptions and eligibility requirements for those who are eligible to be paid.

No, it only focuses on disability-relevant services.

First, you must fulfil the eligibility criteria and complete the assessment process. The next step is to fill out an application form and submit it with your medical records, test results, and other required data.

To apply for the NDIS, you will need to provide healthcare reports, assessment results, a birth certificate, and a driver’s licence.

After approval, you must contact the NDIS provider, such as CareLinc, to help develop a plan tailored to your specific needs and to access the relevant services.

Generally, it takes 8-13 weeks, but the timeframe may vary depending on factors such as complexity, local planning, and technical reports.

Your NDIS plan is a written agreement between you and the service provider that outlines the services you require and the goals you aim to achieve. After approval, you develop a plan with the help of a care provider, implement it, and then the provider reviews it to determine if any adjustments are needed.

An NDIS plan includes all the services and goals you need based on your assessment results. It also outlines how your funds will be managed throughout the plan.

You set NDIS goals by collaborating with the service provider. The provider will help you understand your needs and discuss with you the services you require and the areas you want to improve.

It takes about 12 months for your plans to be reviewed. However, if you need an early review because of changes in your circumstances, you can submit a request form for it.

You have three options for managing your NDIS funding: self-managed, plan-managed, and NDIA-managed.

For each option, providers receive payment specified for that plan. For NDIA-managed, NDIA makes direct payments to providers. If you have a plan-managed arrangement, the providers will send invoices, and the manager will review and pay them from the NDIS funding. For self-management, you pay your chosen provider directly with NDIS funding.

The answer depends on the management option you select. With NDIA-managed, you can only have an NDIS-registered provider, while with a self-managed plan, you have full flexibility to choose the provider, whether registered or unregistered. However, a plan-managed service will let you choose any provider within this management.

To select a provider for your NDIS plan, you need to review your plan, choose a management option, search for providers, meet with your preferred ones, compare their reviews and references, and ultimately choose the one that best suits your needs.

It depends on how your NDIS plan is managed. Only NDIA-managed plans require registered providers. Others can include any provider of your preference.

We offer aged care and disability support, including services such as personal care, meal preparation, domestic help, transportation, community access, respite care, and health services.

Yes, we regularly review and make adjustments to the care plan as needed.

Generally, we review your care plan annually, but the frequency may change based on your situation over time.

Yes, we have a team of trained and experienced workers who can handle specific disabilities.

Delivering high-quality services is our top priority, and we achieve this by conducting assessments with our workers and requiring feedback from our clients.

The actual cost depends on the level of care you need and the assistance you require to achieve your goals. We provided all the specific financial details when you consulted us.

If you are unhappy with your current care worker, contact us directly. We’ll listen to your feedback and make adjustments accordingly.

Yes, you can visit the office to discuss your needs after scheduling an appointment.

It varies based on the service type and duration. For more details, contact us, and we’ll guide you through each step.