Welcome to the official website of CareLinc, the leading resource for disability and aged care support in Australia. The purpose of this website is to provide families and individuals with useful information, resources, and updates.
These Terms & Conditions apply to everyone visiting or using the CareLinc website at www.carelinc.com. The site is owned and operated by CareLinc. By continuing to browse or use our services, you agree to follow these terms. Do not use the website if you disagree.
This website belongs to CareLinc and its related companies. CareLinc is also responsible for keeping the website updated and running smoothly.
CareLinc may update, change, or remove parts of the Terms of Use and Security Policy at any time. We recommend checking these pages often to stay up to date. If you don’t agree with the changes, you can stop using the website. By continuing to use the site, you agree to follow the updated terms.
The information on this website is for general use only. Please speak with a qualified expert before making any decisions based on what you read here. While CareLinc works hard to make sure the information is correct and complete, we are not responsible for any problems or losses that may happen from using it.
CareLinc is not responsible for any issues, legal claims, costs, or damages caused by:
Some laws in Australia give you rights and protections that cannot be taken away. CareLinc respects these rights and does not try to remove them in any way.
By using this website, you agree to protect and free CareLinc, along with our staff, agents, workers, contractors, and related companies, from any claims, costs (including legal costs), or losses that may happen because of:
Where the law allows, we exclude any promises or guarantees not clearly written in these terms. If we must take responsibility under the law, CareLinc’s responsibility will be limited to one of the following:
We are not responsible for any typing errors or incorrect information in product descriptions, services, or other content on this website or any site we link to. We also don’t promise that all content is current or complete. We may change or update content at any time without telling you.
By using this website, you agree that CareLinc is not responsible for any special, direct, indirect, or accidental damage caused by this site or by other websites we link to.
All content on this website belongs to CareLinc. You are not allowed to copy, change, save, share, or show any part of this website in public or on other sites without first getting written permission from us.
When using this website, you agree to follow the law and not break any of these rules. You must respect others and use the site fairly and legally. You agree not to:
CareLinc has the right to watch how the website is used and to keep or share information if needed to follow the law.
CareLinc allows you to share links to our website, but only if you follow these rules. This permission is limited and can be taken back at any time.
By linking to our site, you agree to:
Sometimes, we may link to other websites for your convenience. However, we might not be able to update or maintain these websites. CareLinc is not responsible for the content or privacy rules of any other websites.
CareLinc has the right to stop your access to this website at any time, without giving notice. Even if access is stopped, our legal disclaimer will still apply.
CareLinc is not responsible if we can’t follow these Terms of Use because of things we can’t control (like natural disasters or technical problems). If any part of these terms is found to be invalid, the rest will still apply. These Terms of Use follow the laws of New South Wales, Australia.
CareLinc uses your personal information safely. We follow our privacy policy.
All charges are made based on government rules. You or your client advisor can check your charges anytime through our Family Portal at www.carelinc.com.au. We usually send invoices every two weeks, but we may bill at different times when needed. Your invoice will show what services you used and the charges.
Please make sure to book or cancel services at least 24 hours in advance, or you may still be charged.
One of our team members will visit your home to do a Home Assessment. This helps us create a care plan that fits your needs. The plan will include how many hours and what services you’ll get each week. We’ll send you invoices every two weeks.
If you have any questions or think there’s a mistake in your invoice, please call the CareLinc Centre. If your question is valid, we will adjust your account to fix the issue.
You can use CareLinc services again if staff are available and we can support your needs.
CareLinc has a full set of policies and procedures you can read. To see them, please contact our service manager at +61 1300 006 300.
Let’s discuss your care needs. We are here to help. We start your support. We Visit You to understand your needs
+61 1300 006 300
advice@carelinc.com.au
368 Hamilton Rd, Fairfield West NSW 2165
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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge
their continuing connection to land, waters and community. We pay our respects to the people, the cultures
and the elders past, present and emerging.
